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Priceline Complaint - Deceptive booking - Hotel Reservation
Priceline Complaint

Priceline Complaint

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Deceptive booking - Hotel Reservation


Booked a hotel on the phone on 7/23 ... thought I was dealing with the hotel directly, (the hotel's graphics displayed on my phone and the operator represented that she was from the hotel and said I was getting the lowest price possible) but turned out to be Priceline , which added $21 in taxes and fees plus a $7.99 service fee to the cost of the room. How do I know the real cost of the room? Because the hotel mistakenly billed me for the room directly (and Priceline also charged me ...but $29 dollars more ... for the same room.) Priceline wouldn't refund the difference even though they guarantee the lowest price. Customer service said they couldn't because that was their profit. They got the hotel to credit my account for the lower amount the hotel had charged me directly, but I ended up paying about $29 more for the room than I would have if I had dealt with the hotel directly, as I originally thought I was doing. Very disappointed!


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