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Priceline Complaint - Priceline Mobile App failed to offer State ID upon search, ended up in wrong state - Express Deal
Priceline Complaint

Priceline Complaint

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Priceline Mobile App failed to offer State ID upon search, ended up in wrong state - Express Deal


If someone would please reach out to me regarding my hotel reservation I would be happy to provide snapshots of the mobile app screens during my checkout process. I booked an express deal on my mobile phone as you can see from the photos below for the Warren, PA, and Meadville, PA areas and upon booking my hotel in the Warren area it reserved a hotel room in Warren Ohio, over 2 hours away. After spending over 45 minutes on the phone with 2 different customer services reps and them refusing to put me through to a manager the end result is that despite the error on your part they would not refund my money. This mind you after they offered to refund half of my money with conditions, and then offered to refund all of my money, and then retracted that and offered to again refund half of my money with conditions. I am a VERY unsatisfied customer. Please resolve this matter in a timely manner. I will be happy to provide more details including the reps name and ID number. Thank you!


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