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Priceline Complaint - Priceline triple charged for one reservation - Hotel Reservation
Priceline Complaint

Priceline Complaint

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Priceline triple charged for one reservation - Hotel Reservation


Priceline triple charged me for one reservation. As we were making the reservation, we got a server error message from Priceline stating "Houston, we have a problem"... we waited a few minutes with nothing happening. We repeated the process just to get the same error. We figured three times the charm... it worked. So we figured all is well and on our way.

However, I got 3 email confirmation emails a few minutes later - meaning 3 reservations. I called Priceline immediately to inform them of the issue. They said they would take it under consideration. I also called the hotel to let them know not to hold the 2 additional rooms. They were gracious.

So, weeks later, Priceline refuses to refund my money and tells me I can only dispute it with my American Express, which I am doing.

Just sad when Priceline's business practices are lower than dirt. Beside I have a hard time communicating with any of them as the company is not based in the States or somewhere where English is not the main language, but they never responded about the issue - avoiding the problem of their servers.

I guess a lawsuit is next just to make them spend money. Avoid this company - use Kayak or Hotwire!


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